Products & Services

• WhatsApp API integration is the process of connecting your application, website, or company business system to WhatsApp using its official Business API, so you can send and receive message to customers and vice-versa . It’s especially useful for businesses that want to automate customer support, send notifications, sales and marketing or manage mass scale communication.

Example Of Whatsapp API Services :

• Automated Messaging: Send order updates, appointment reminders, or welcome messages without manual input.
• Customer Support: Integrate with chatbots or live agents to handle inquiries directly through WhatsApp.
• Multi-agent Access: Let multiple support agents manage chats from a single dashboard.

How It Works

• Need to apply the WhatsApp Business API through Meta or a third-party provider (like www.wassup.my).
• Once approved, you get credentials to connect your back-end systems to WhatsApp API.
• Integration between the WhatsApp API and your system is required before you can begin using the service.
• All messages sent via the API must comply with WhatsApp's policies. This means users must opt-in before you can send them any messages.

Key Considerations

• FB Verified Business Account: You need a verified Facebook Business Manager account.
• Phone Number: A dedicated phone number is required for WhatsApp Business. This number must not have been previously registered with any WhatsApp service.
• Compliance: Customer must follow WhatsApp’s guidelines for user consent and message types.
• Costs: Pricing is based on conversation types (user-initiated vs. business-initiated) and varies by region.

Example of WhatsApp application solutions :

Conclusion :

If you're thinking about integrating WhatsApp into your business, we can help you sketch out a plan or even write sample proposal indicating development cost and timelines. Feel free to contact us.